Preparing for Your Treatment at Temple Health

To help international patients navigate the American healthcare system, the Temple Health Office of International Medicine works to provide the support and resources needed for a positive experience, including coordinating appointments and transferring medical records, providing options for hotel accommodations, and information about visas.

Medical interpretation services for international patients who require language assistance are offered through Temple Health’s Linguistic and Cultural Services Department. At all times, care is delivered in a respectful, culturally sensitive environment.

International patients interested in receiving care through Temple Health must first request an appointment by emailing the Temple Health Office of International Medicine. 

A representative will then contact you to assist with submitting your medical information so our clinical team can appropriately assess your care options.

Information must be in English and include (but is not limited to):

• Patient name and date of birth
• Contact information
• Country of origin
• Payer information
• Medical records, including:
  • Diagnosis or current symptoms
  • Medical summaries
  • Discharge reports
  • Laboratory reports
  • Diagnostic imaging reports
  • Pathology material
  • Post-operative reports
  • Diagnostic images
  • Pathology slides
• Recent health assessment, including diagnosis and/or symptoms

International patients should contact our Office of International Medicine to discuss payment options, which include:

• Self-pay: 100% of the deposit is required prior to confirming your appointment
• Insurance: Temple Health is contracted with many international insurance companies
• Embassy-sponsored: Temple will work with embassy liaisons to ensure Temple University Hospital receives a letter of guarantee from the embassy prior to confirming your appointment

Temple Health provides interpreter services for patients who do not speak English. Ensuring that patients receive care in their preferred language helps us to deliver the best possible outcomes for their medical care.

All linguistic services at Temple Health are provided by an approved third party that has been reviewed and vetted by our Linguistic and Cultural Services Department at no additional cost to the patient. Temple Health will work with you to secure medical interpreters for your inpatient stay and outpatient appointments.

Learn more about language and interpreter services >

Download the Temple University Hospital Campus Map (PDF) >

Common Destinations

• PURPLE - Rock Pavilion (Zone A): Admissions, Cashier’s Office, Emergency Room, Inpatient Rooms
• BLUE - Outpatient Building (Zone B): Abdominal Organ Transplant, Anesthesia, Blood Draw Lab/Outpatient Registration, Cardiovascular Testing, Hepatology, Nephrology, OB/Gynecology, Orthopaedics Clinic, Outpatient Pharmacy, Radiology, Rheumatology
• GREEN - Parkinson Pavilion (Zone C): Bariatric Surgery, Infectious Disease, Ophthalmology, Plastic and Reconstructive Surgery
• ORANGE - Ambulatory Care Center (Zone D): Hospital Outpatient Testing, Cancer Center, Digestive Disease Center, Infectious Disease Clinic, Lung Center
• YELLOW - Boyer Pavilion (Zone E): Inpatient Rooms, Outpatient Offices for Breast Surgery, Cardiology, Cardiovascular Surgery, General Surgery, Heart Failure, Limb Salvage Center, Neurology, Neurophysiology, Neurosurgery, Orthopaedics, Otolaryngology, Physical Therapy, Spine, Thoracic Surgery, Trauma Surgery, Urology

Temple also has a mobile app available to help you navigate to our campuses and within Temple University Hospital - Main Campus. Find information on the app and how to download it >